Returns and exchanges

RETURN VIA POST

Your order can be delivered in several packages. You can return items in a single parcel, provided that all the associated delivery slips have been added.

For product returns purchased during our outlet or "last chance" sales, we only accept returns by post. If you return an Outlet order, a CHF 7 return fee will be deducted from your refund.

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  1 | First of all, you have 15 days from the date you receive your order to cancel your order.
  During this period, you must exercise your right of return by printing out your pre-paid returns label.
  If you have a customer account, go to your "My account" space, in the "My orders" section. Select the order concerned and click on the "Returns label" button.
  If you have ordered as a guest, you will be able to get to the returns label via the "Order tracking" page on our website by entering your order number.
  You also have to download a custom form at the same place as your pre-paid return label.
  Generating your return label is deemed to be notification that you want to return your product.
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  2 | Indicate the reason for the return on the delivery note and place it in the parcel with the part(s) to be returned.
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  3 | You then have 15 days from the date your returns label was generated to return your parcel to us by post.
  - Print out the pre-paid returns label and the custom form, and stick it outside your parcel after downloading it from your customer space (returns by post are completely free if you use our pre-paid label - however, if you pay the post office for returns, you will still have to pay for them). Without the custom form outside the parcel your return will be blocked at customs and returned to your adress ;
  - Take your parcel to one of the nearest drop-off locations. The list is available at the "Find Locations" link on www.chronoshop2shop.com.
  
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  4 | As soon as your parcel has been picked up you can track its progress to our warehouse from your "My account" space, in the "My orders" section.
  
  NB: If you don't have an account, you'll receive an email when your parcel arrives.
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  5 | Once your parcel has been received by our warehouse, it will be processed and we will refund you within 2 to 7 days to the bank account used for payment. Rest assured, a confirmation email will be sent to you following the refund.