Contact customer service

Need help? Do not hesitate to consult our FAQ for an immediate answer
to the most frequently asked questions.

Our advisors are available Monday to Friday from 9 a.m. to 7 p.m. and Saturday from 10 a.m. to 5 p.m.
We will respond to you as soon as possible.

You can contact us:

By phone

Call us on +41 225 675 809 (free service and call).

By chat

Ask your question directly to one of our online advisors.

iconOFFLINE CHAT BUTTON iconMessenger

By email

Complete the contact form to send us your request:

* The personal data collected when you contact our customer service is intended to provide you with a quality response and improve your customer experience. By contacting our customer service, you agree to our terms and conditions & privacy policy. In accordance with the regulations applicable to personal data, you also have the right to access, rectify, object to and delete your data, which you may exercise by contacting our Customer Service Department or by sending a letter to: DPO, Claudie Pierlot, 49 rue Etienne Marcel 75001 Paris.