CLAUDIE PIERLOT
Stores are reopening, what did you plan for our and your safety?

In light of the current situation and the latest government advice, we want to let you know that our stores have now reopened.
Rest assured, we've introduced some extra measures to help us as we tackle this challenging time together:

- Great care will be taken with deliveries to store and any alterations you may need.
- All visitors coming into store will be asked to use the hand sanitiser gel provided. This means our clothes will only be handled by those with clean hands.
- All contact points, including changing rooms, will be cleaned several times a day. Clothes that have been tried on will be ironed.
- To limit contact, we will also ask you to stay the recommended distance away from other people and pay by card wherever possible.
- A limited number of customers will be allowed into our stores at the same time. This number will depend on store size.

We have also decided to adjust the opening hours of our shops. You can find the updated timetables on this page.

I left my item in a store to be altered. How can I collect it?

Be assured that as soon as your store reopens our team will contact you to retrieve your item. Thank you for your undestanding

How long will it take for me to receive my refund?

In the current context, the processing time of your return and refund will be exceptionally extended.

We apologize for this situation and will do our utmost to ensure that it is processed as quickly as possible.

Who can I get in touch with if I have further questions?

You can directly ask our online advisors

Our customer service are available from Monday to Friday from 9am to 5pm and on Saturday from 10am to 5pm at the number +33 153 006 315