Livraison

Retrouvez dès à présent toutes les informations sur votre livraison

Votre livraison

Pour vous permettre de profiter au plus vite de vos pièces nous vous proposons en France métropolitaine (France et Corse incluse) les modes de livraison suivants :

  • colissimoLivraison Standard à domicile 48h à 72h* - GRATUITE
  • colissimoLivraison en Point Relais 48h à 72h* - GRATUITE
  • colissimoLivraison en boutique Claudie Pierlot 72h* - GRATUITE
  • colissimoLivraison Express à domicile 24 à 48h* - 6€
  • PaackLivraison le soir même dans Paris entre 18 et 22h**- 9€

Bonne nouvelle : Toutes les commandes passées avant 13h sont expédiées le jour même !

*En période de forte activité commerciale ces délais peuvent être allongés et certains modes de livraison désactivés. Les délais s’étendent à partir de l’expédition de votre commande.
Les livraisons à domicile ont lieu du lundi au vendredi hors jours fériés. Les livraisons en boutique et express à domicile sont indisponibles pour les pièces faisant partie de nos ventes Outlet.

**Livraison dans Paris intramuros uniquement disponible du lundi au vendredi pour toutes les commandes passées avant 11h. La livraison s'effectue sur un créneau de 2h entre 18h et 22h le jour même. Ce mode de livraison n'est pas disponible pour les modèles faisant partie des ventes Outlet.

Suivre l’acheminement de votre colis

Dès la prise en charge de votre commande par notre transporteur, vous pourrez suivre votre colis via :

  • - Votre espace client dans la rubrique Mes Commandes
  • - L’espace Mon suivi de Commande sur notre site, en renseignant votre numéro de commande, votre adresse mail ainsi que le code postal de livraison
  • - Le lien dans votre mail de confirmation d’expédition

Si vous êtes absent au moment de la livraison, un avis de passage vous sera laissé afin de vous permettre de le retirer dans votre bureau de poste.

Dans le cadre d’une livraison dans une de nos boutiques, vous avez la possibilité de retirer votre colis pendant 14 jours. La liste de nos boutiques éligibles est disponibles ici.

Questions fréquentes

Where is my order?

Not sure where your parcel is? Go to the My orders section of your Claudie Pierlot account or the Track my order page if you do not have an account. Once you have logged in or after entering your order details, you can easily track your parcel.

Where can I have it delivered?

The delivery area of ch.claudiepierlot.com covers Switzerland. If you live elsewhere in Europe, go to the bottom of the page where you can easily change the country of delivery!

I gave the wrong delivery address, what should I do?

As soon as you notice it is the wrong delivery address, contact our customer service by phone on +41 225 675 809 (service and call are free). We will make every effort to try and change your delivery address and forward the new delivery information to the courier.

Psst : We've given you the option of entering several delivery addresses in your Claudie Pierlot account. So when you place your order, you only have to select the address to which you want the order to be delivered!

I didn't get my order even though it is marked as delivered, what should I do?

If you chose standard delivery or delivery to your door, please first check with your neighbours or your building's caretaker.
If your parcel hasn't been located, contact customer service by phone on +41 225 675 809 (service and call are free) or by email via our contact form.

There is an error with my parcel, what should I do?

We are sincerely sorry that there was an error with your parcel. We always take a lot of care with your parcels and want to improve our processes, so we perform multiple checks when we process these.
However, if you have encountered an issue, you have 30 days from the date of receipt to return your order to us. Once we receive your returned item back at our warehouse, you will be refunded within 7 days. Feel free to check the Returns and exchanges section if you want to know more about the methods!

If you have exceeded the 30-day period, or if you have a question, please contact customer service by phone on +41 225 675 809 (service and call are free) or via our contact form !
NB : Unfortunately you cannot exchange an item with our warehouse.

My order is late

Sometimes our delivery providers encounter logistical problems, causing a delay in the delivery of your order. Don't worry, we'll find a solution together!
Contact our customer service by phone on +41 225 675 809 (service and call are free) or by email via our contact form.

What if I am not there at the time of delivery?

If you aren't there for a delivery, you will receive an email from the courier about rescheduling it or opting for collection from a collection point or the post office.
Vous pourrez ainsi la retirer à votre convenance.
Without an answer from you, your parcel will be returned to our warehouse and then we will contact you about shipping your order again or refunding you.

There is a quality issue with the item I received, what should I do?

If you notice an issue with your item in the 30 days after you received it, please send it back to us using the prepaid label included with your parcel.
Remember to include your delivery slip as well as the reason for your return in your return parcel. Once our logistics team has confirmed that your item has returned to us, we will send your refund directly to the bank account you used for the purchase. Generally, refunds take 48 hours (7 days at most) depending on interbank delays.

If 30 days have already passed, please contact our customer service so you can settle on a solution together. We need the following details to help us process your request as best as possible:
- Your contact details
- Your order number
- Name of the item in question
- Photos of the problem
Our teams are available by phone on +41 225 675 809 (service and call are free) from Monday to Friday from 9 a.m. to 5 p.m. and Saturdays from 10 a.m. to 5 p.m. or by email via our contact form.

NB : Unfortunately you cannot exchange an item with our warehouse.

My order

Not sure about your order status?

Contact us

From Monday to Friday: 9am to 5pm
Saturday: 10am to 5pm

By phone :
0 808 143 37 04
(Service and free calls)

By email :
By sending a message via our form

Online :
with an advisor