What is the procedure for completing a return or exchange?

You have 31 clear days, following receipt of your order, in which to return your purchase(s) should it not be to your complete satisfaction. Items must be in their original packaging and condition, and be accompanied by the delivery slip and the customs form.

1. Indicate the reason for the return on the front of the delivery slip you received with your order and insert it into your package.

2. Affix the customs invoice and the pre-paid return label on your parcel*.

3. Take your parcel to the Post Office.

You will be able to track your parcel directly within your account, and follow it journey towards our facility. Once your order is received and processed, a refund will be issued via the method of payment used for your purchase. Your bank account will then be credited the sum of the returned items and any initial delivery costs.

*Exceptionally, during Outlet sales, you are required to cover the cost of returns. You may send your package to : Retours Claudie Pierlot C-log HARBOUR site 2 Zone d’activités « Vatry 1 », rue Henry Guillaumet 51320 Bussy-Lettrée FRANCE

Generate my customs form

To generate your customs form simply log into your account and click on the order you wish to return. Select the items you wish to send back and click on "Generate your customs Invoice". This document will inform customs about the contents of your parcel, and helps make sure all custom fees are at our expanse.

My item has a quality defect

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item with a quality defect. In this case, in order to be able to return an item and receive a reimbursement, customers must, within a maximum period of 30 calendar days after their order is dispatched, complete the Return Form available in the Returns and contact our customer service by phone at +41225675809 (in English, French, Spanish, Italian and German) 

The items received are not what I ordered

Despite the great care that we give to our customers' orders and the quality control that we carry out before each delivery, on a rare occasion you may receive an item that you did not order or that was not intended for you. In this case, in order to be able to return an item and receive a reimbursement, customers must, within a maximum period of 14 calendar days after their order is dispatched, complete the Return Form available in the Returns and contact our customer service by phone at +41225675809 (in English, French, Spanish, Italian and German)

Will delivery costs be reimbursed to me in the event of a return?

The delivery costs that may have been charged to you during shipping will be refunded if the entire order is returned. However, if your order contains several items and you would only like to return a portion of the order, these delivery costs will not be refunded.

If I return an item, when will I be reimbursed?

Once your return is received, the refund will be issued within 48 hours maximum. Your bank account will be re-credited the sum of the returned items and the delivery costs.

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